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Team Member Spotlight on Pauline Keetley, Tel Hai Retirement Community

Pauline Keetley, Cura Hospitality general manager at Tel Hai Retirement Community in Honey Brook, PA, was the recipient of the Business Partner Leadership Award, an award our client created for Pauline's exemplary service and leadership!

Since partnering with Cura in the fall of 2015, Tel Hai has become a flagship dining location under Ms. Keetley's dynamic leadership!

Ms. Keetley is credited with managing a talented marketing-driven team who have increased sales by 70% at the Daily Brew General Store which offers residents and staff everything from grab-and-go pre-packaged mini meals to gifts, grocery items, sundries and health and beauty products.  Along with implementing Cura’s merchandising standards and best practices, the Daily Brew has become the central hub where guests experience something new every day!

There has also been an increase in daily meal plans from 90 to 150 residents after Ms. Keetley guided staff and guests through a successful transition from counter service to full wait-staff at dinner. These changes also resulted in a participation increase for non-mandatory meal plan residents from 30% to 70% in less than one year!

Ms. Keetley continues to enhance the employee engagement culture throughout the community.  She has implemented innovative recruiting methods and developing employee retention strategies that reduced turnover by 40%. With every position happily filled, Ms. Keetley has developed and promoted a supervisor to a manager, and two hourly cooks to sous chef positions.

Tel Hai staff remarks about Ms. Keetley included:

  • A motivational leader
  • Clearly leads by example
  • Full of passion
  • Our best interest in mind
  • Creative with her ideas
  • Attitude of "yes we can"
  • A delight to work with
  • Outstanding person who has united the culinary services team!

With a strong culinary and service focused team, Cura at Tel Hai enhances life around great food and most importantly…cares about those we serve!

ABOUT CURA HOSPITALITY

Cura is a highly responsive and innovative dining services and hospitality provider dedicated to a mission of Enhancing Life Around Great Food. Cura serves over 50 senior living communities and hospitals in the mid-Atlantic region. Cura’s culinary, guest service and clinical professionals provide hospitality and clinical care to more than 20,000 residents, patients and guests each day. Visit curahospitality.com.

 

MEDIA CONTACT

Grace Zarnas-Hoyer, Cura Hospitality Manager of Public Relations

Mobile: 610-349-0844

ghoyer@curahospitality.com